Rydal Group News
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Client reviews
Since Rydal took over from Blusky, the quality of our telecommunications service has significantly improved. Our account manager, James K, deserves a special mention for his exceptional customer support. He's always prompt in responding to our queries and has efficiently resolved the few minor issues we've encountered. The reliability of service, coupled with attentive customer care, has truly set Rydal apart. We're extremely pleased with the communication and the dedication of their staff. Highly recommend Rydal for anyone looking for top-notch service and support in telecommunications.
Dipali has been very helpful throughout the phone system transition & has provided me with numerous updates, thus making me feel at ease.Any queries I had were answered straight away and I feel confident going forward with Rydal Group.
Ripple HRThis morning i had a teams call with Holly Wilkinson at The Rydal group, I was impressed by her professionalism, and exceptional customer service.She was very knowledgeable, patient and genuinely interested in resolving any issues I had. Their dedication to customer satisfaction is evident, and it made me feel valued as a customer.
Dipali Ondhia has been extremely helpful and efficient with every interaction I have had with her for Future Networks Inc LtdShe is a credit to the business - Top class customer service - Thank you
Robert dealt with my enquiry very quickly. Same day resolution. Thanks Rob
Dipali organised the change over of all of our company phones. Great service, all went smoothly including porting numbers between networks. Called to make sure everything was ok on completion and kept is in the loop through out
Rob H was a total star in making the requested changes so quickly and saving the day! 10/10!
Had an issue with billing at Rydall and after flagging this to the team, I was contacted by Jack Marriott who has taken over as our account manager, he arranged a face to face visit which was admirable, and had prepared potential solutions for us prior to the meeting to bring the costs back down. I found him straight talking and fair, explaining the disadvantages and advantages of each solution. Hopefully the changes we are implementing will bring our bills down and improve other areas of the business as well. Would highly recommend Jack for finding solutions for problems. He arrived and we were not happy, he left with chocolate cake.
1st class customer service from Sharon Fleet in the office and Simon the engineer. When we relocated our office I had not envisaged the amount of broadband issues caused by BT. I thank my lucky stars I had Sharon on their case who kept me up to date by phone (so much better to speak to someone!) and Simon was very professional and tidy! and so patient... bless him he even had to deal with a wasps nest! Thanks guys, Murray Wealth Management Ltd
I have recently been dealing with Tracy Hill as a result of queries arising from the sale of BluSky Group to Rydal. Tracy has dealt with these issues thoroughly and professionally throughout, and with great patience, and has always kept me informed of the various stages of the process. I have great confidence now that any issues that may arise in future will be dealt with as quickly and effectively as possible by Rydal. One of the major problems we have had in the past with communications providers has been poor customer service, and that certainly hasn't been the case with Rydal. Tracy is an excellent ambassador for the company!
We have recently switched over our Broadband line with Rydal Communications and the service we experienced with our case handler Dipali was exceptional! She kept in regular contact both on the phone and via email with any updates on the installation and to check/see if all was in order from our end and we received the same high level service from start to finish. Great work.
I recently had the pleasure of working with Andy Hay from Rydal Communications to upgrade our mobile contracts, and I am delighted to give him a well-deserved 5-star review. From start to finish, Andy's service was exceptional, and he went above and beyond to ensure our complete satisfaction.Andy's efficiency and professionalism were remarkable. He demonstrated an impressive understanding of the mobile industry and took the time to assess our needs and preferences. With his expert guidance, we were able to navigate through various options effortlessly. Andy's attention to detail was evident throughout the process, and he left no stone unturned to ensure we received the best possible deal.One of the standout aspects of working with Andy was his friendly and personable approach. He immediately put us at ease with his warm and approachable demeanor. He patiently listened to our requirements, answered all our questions, and provided valuable insights, making the entire experience enjoyable and stress-free. Andy's exceptional communication skills made it easy to understand complex terms and conditions, ensuring we made informed decisions.The savings Andy managed to secure for us were truly impressive. He demonstrated a deep understanding of our usage patterns and identified cost-effective plans that perfectly aligned with our needs. Not only did Andy negotiate favorable terms, but he also ensured that we received the latest handsets available on the market. Thanks to his expertise, we now have cutting-edge devices that enhance our productivity and keep us up to date with the latest technology trends.Moreover, Andy's commitment to customer satisfaction was evident throughout the process. He consistently followed up to address any concerns or queries promptly, ensuring a seamless transition to our new contracts. It was clear that Andy genuinely cared about our satisfaction and was willing to go the extra mile to exceed our expectations.In conclusion, Andy Hay from Rydal Communications deserves the highest praise for his outstanding service. His efficiency, friendliness, and expertise combined to create an exceptional customer experience. Not only did he save us a significant amount of money, but he also provided us with the latest handsets, elevating our mobile experience to new heights. If you're in need of mobile contract upgrades, I highly recommend reaching out to Andy. You won't be disappointed!Thank you, Andy, for your exceptional service and for going above and beyond to meet our needs. You truly embody what it means to provide outstanding customer service.Kind regards Lance
We updated our phone system and are working through the changes that this has created. We find Rydal full of help with good helpful staff that are accessible on the phone, knowledgable and keen to provide an excellent service. Our project manager Sharon Fleet and our on-site engineer Chris were worthy of a special mention for going beyond our expectations! Thank you
Having recently moved over to Rydal, I can say that the switch was painless and extremely efficient. Our coordinator Sharon was on hand every step of the way and kept everything running smoothly. The service so far has been excellent and I would highly recommend Rydal.
Sharon at Rydal Communications has been extremely patient setting up our new phone system. We are a busy consultancy and not always available to talk to! Sharon has taken this in her stride and her service has been excellent given all the challenges we have presented her with.Thank you Sharon!
We have been using Rydal Communications since 2016 as our service provider of choice. Rydal have always been excellent, extremely helpful if we have ever had to make changes to our telephone system & nothing is ever to much trouble.We have just renewed our services again and our account manager Jack Marriott has been great.Andrew(Managing Director) - Active Group
We have recently switched our provider to Rydal Communications and would highly recommend to anyone looking to change their telephone provider.The Installation was very quick and efficient. Any initial teething problems we had with the telephone system were sorted for us straight away and the support team are very quick in getting back to us with any queries we have.Jack Marriott who is our Account Manager, has been extremely supportive and helpful from our initial presentation meeting with him through to installation, his product knowledge gave us the confidence to make the switch to Rydal and is always on hand should we need him.DEB SMITHTOTALITYGCS LTD
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