Rydal Group Blog

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PSTN Switch-Off Delayed Due to Vulnerable Users at Risk

BT confirmed the PSTN switch-off will now take place in January 31, 2027. Instead of the original deadline of December 2025. The switch-off will include the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN). PSTN switch-off delay is a major development for businesses and domestic house holds. As a result, it’s crucial to make informed decisions and understand how it will affect your business operations.

Moving from analogue to digital landlines can be stressful process for businesses. At Rydal Group, we are committed to keeping our customers at the forefront in their journey to communications future. If your business is using PSTN or ISDN lines for calls, alarms, fax machines, PDQ machines, CCTV, or broadband. Unfortunately, these devices will need to be upgraded with digital alternatives.

Additionally , Wholesale Line Rental (WLR) services will be affected. WLR allows businesses to rent lines from BT for voice calls, data transmission, and internet access. WLR provides a dedicated connection to the BT network, supplying a reliable and secure communication infrastructure for businesses.

What Caused PSTN Switch-Off Delay?

BT have confirmed, that the delay is targeted at the vulnerable customers and to make sure a smoother transition for users with additional needs. The extension allows for a better across-the-board migration process. To ensure vulnerable customers receive all the needed support and equipment to stay connected. Additionally, the extended deadline raises concerns from individuals relying on telecare devices, such as personal alarms, which have malfunctioned during initial switch-off tests.

Also, the extension will also allow BT to:

  • Complete testing and validation of new digital solutions.
  • Resolve technical issues during the transition.
  • Conduct quality assurance checks to ensure functionality and customer satisfaction.

PSTN Switch-Off Impact on Rydal Group Customers

The delay provides Rydal group with more time to support our vulnerable customers and carry out a smooth transition for all. We are staying committed to guide our customer base through this national change, with our services, and providing ongoing 24/7 support.

We will proceed working firmly with you, this extension to provide even better services and support.

Improving Rydal Group Services

Additionally, we are working on some exciting projects to improve both our services and products. This includes centralising our internal and external processes to give all the support to customers who may require additional assistance. We will stay focused to adjust our approach to make sure a smooth and tailored transition for all Rydal Group customers. Our PSTN Switch-Off actions will align with our commitment to social corporate responsibility and industry best practices.

To summarise, we will continue to stay committed to keep you informed about the PSTN switch-off and any changes that may affect your services. If you have any further questions or concerns, please don’t hesitate to reach out to our team – we are here to support you every step of the way.

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