Rydal Group Blog

Premier Technology Solutions reviewed, compared and discussed

Cheap VoIP Service: Does price matter?

Cheap VoIP Services

You may have heard that cheap or free Voice over Internet Protocol (VoIP) services are an easy way to save a little cash on your communications needs. Cheap VoIP Service: Does price matter?

When you’re running your own business, every penny counts—and any time you can save money on an essential service like phone calls and conference calls is a bonus. But there are some serious pitfalls to consider before jumping into a trap of cheap of free VoIP provider, especially when it comes to stability, security, and reliability.

In this article, we’ll look at why cheap VoIP can be a trap for businesses—and how using an award-winning VoIP UK provider instead could be the best investment for your business rates and productivity.

What is VoIP?

When you need to make a call, you don’t have time to waste. You need something that’s fast, reliable, and easy to use. That’s where VoIP comes in. With VoIP, you can make calls using your internet connection—which means that all of your calls are going through one network: the internet. This means that no matter where you are or what device you’re using, your calls will be just as clear as if they were made over a landline phone system. And because VoIP operates digitally, it offers considerable cost and flexibility options over traditional landline telephone systems.

In the past few years, Voice over Internet Protocol (VoIP) has become critical for businesses and contact centres. The rise of work-from-anywhere flexibility and leveraging cloud computing’s cost and efficiency benefits has made VoIP a key part of the contact centre landscape.

In this blog, we’ll look into why VoIP is so important for your business and explain how important it is for organisations to look beyond just price when selecting your VoIP provider.

3 reasons to choose VoIP over traditional landlines

– VoIP services over traditional landlines

Rydal Comms is a VoIP provider that helps businesses solve a number of problems, including lowering costs and increasing productivity. You can learn more about VoIP and its advantages here, but some of the key points include:

– Lower Costs than traditional phone lines.

How VoIP works? VoIP is an evolution in the way businesses use telephone services. Because VoIP uses existing high-speed internet connections, businesses can manage their customer service traffic without needing landline connections. VoIP equipment is portable, allowing companies greater resilience in work-from-anywhere situations. VoIP phone systems are the easiest and most affordable way to make long-distance and international calls from your computer or any other device.

1. Additional support for remote teams

Make sure your business is always structurally sound and secure, even when you’re running it from afar. With VoIP in place, your business numbers can connect with a range of services at an affordable price including allowing you to send and receive faxes, record voicemail, and more.

Bring your team together with unified communications technology that delivers freedom and mobility. This reduces the confusion associated with operating many different phone numbers for your business – now your team doesn’t need a personal phone and a business phone. They can accept business calls from any device using the VoIP app.

However, if your business is in need of a new phone numbers, Rydal Comms can provide them without the need for technician visits, new equipment, and associated costs.

2. Integrate advanced Customer Service features

Rydal Communications can help you improve the way your front line communicates with customers and prospects. We’ll be able to provide seamless access to key additional features that are critical for your modern customer service needs, including automated phone attendants, call recording/monitoring, queue management, etc.

 3. VoIP has more than just affordable price!

VoIP has delivered efficiency and cost savings to businesses of all sizes. Rydal Comms is committed to helping businesses take advantage of the new possibilities VoIP offers by continuing to build industry-leading technology and creating partnerships with companies that bring products and services to the market.

Some business owners can find it confusing to navigate a wide range of providers, including many offering free or cheap VoIP services that may be missing many of VoIP’s true advantages.

These are some key considerations to take once dealing with ultra-cheap VoIP providers

Free is good. But you already know this. There are many free options out there to allow you to make cheap international calls or purchase an internet phone line. However, if what you are after is quality, and a company that can back it up with over 10 years of experience.

1. Unreliable VoIP providers do not take business needs into consideration.

Which leads me to our next point – plenty of free solutions exist, with companies like WhatsApp or Google Voice being completely free. The problem is that free means free for life (or free until the service decides to stop offering the number for free), which makes it a poor choice even for a small business. It’s not just about cost, there’s also the potential privacy issues that come from the fact that you’re tying your business number directly to your personal email address. You want to make sure you are getting the right business VoIP solution. Likewise, your plan probably will not include unlimited calling. A truly great business VoIP solution would pay for itself when your business starts to grow.

2. No customer service with cheap and unreliable VoIP

You depend on your VoIP service to support your business. When there’s an outage, callers can’t get through, and you lose revenue. When a customer contacts you with a problem or question, the experience you provide can make or break your relationship with that client. You need someone who understands the ins and outs of VoIP provider messaging systems, so your calls are delivered and received immediately and have the voice quality customers expect

3. Is it free?

Free VoIP is a cost-effective way of making calls over the internet. However, this comes without most of the call features that customers expect from an operating business. A good example of this is an automated phone system. Customers calling in need access to this automated system in order to inquire about products and services and make appointments. If you buy from a cheap or free VoIP provider, your experience will be filled with upgrade fees for different services, leaving you with an incomplete solution that doesn’t measure up to that offered by top-quality VoIP providers. We go the opposite direction and offer a complete, built-for-growth solution.

What the cheap or free VoIP providers won’t tell you

When it comes to cheap or free VoIP services, the quality of service will be smaller than what you are used to with award winning providers. Most providers use budget hardware, cut corners in customer service, and do not build well-integrated solutions.

When choosing a VoIP service provider, it’s important to be wary of any provider that offers you “premium” or “enterprise” plans, since this usually means the company is fronting the cost for these services and charging you for that on your bill. This adds hidden expenses to your bottom line.

This means you will be locked out of key services that cheap VoIP providers know a growing business needs until you have no choice but to pay stiff upgrade fees.

3 reasons to get award-winning quality VoIP as a business investment

When choosing a VoIP provider, there are many factors to consider including coverage and pricing. We pride ourselves in offering more value to our customers with features like predictive dialler and other innovative services that drive down costs while driving up your business. Get the help you need to get results by choosing a solution that best fits your business needs.

Rydal Communications was founded in 2008 by Managing Director, Steffan Dancy, starting from a home-based location delivering mobile airtime and BT line rental and call traffic to local small businesses within the Peterborough area.

Rydal has since evolved into an award winning, fully pledged Communications & Managed IT provider with over 70 staff supporting clients across the UK. Our service offering now specialises in Managed IT, phone systems, VoIP solutions, Gigabit broadband, mobile airtime and CCTV and Energy. This allows us to offer our clients a one stop service where they can rely on a trusted provider who truly does care about your business.

Every one of our customers is important to us. That’s because we see our customers more as our partners. Your success is our success, and we want to help you reach that success. In a marketplace flooded with so many alternatives offering similar alternatives, it really comes down to choosing the right supplier. We firmly believe that our expertise, customer service and product knowledge make us that right one. Our award for the best customer service within the unified communications industry really does amplify this statement.

Here are some of the key benefits top-quality VoIP providers offer, above and beyond cheaper (limited-service) solutions:

1. Reliability and Security

Rydal Communications  is all about network reliability. We believe the Internet should always be available, without fail. That’s why we focus on offering the world’s most reliable networks, with a goal of 99.9999% uptime.

We’ve been around since 2008, so you know you’ll be in good hands if anything goes wrong. You’ll sleep easy knowing that your network is monitored 24/7. Data breaches are expensive and stressful, but with us, you’re covered and protected from a range of issues including hash collisions, phishing, malware, as well as other potential threat

2. Apps and Integrations

Whether you own a small business or are leading provider, integrating your VoiP service with the rest of your IT infrastructure is necessary. Rydal Communications offer a wide range of services and solutions along with their VoIP phones will help you seamlessly integrate your VoIP phones into your business. For Business owners, who got a lot on their plate it can get overwhelming, hence we will work with you every step of the way.

And it’s not just external apps we offer offers our own mobile app to allow your team to engage in calls, conferences, video chats, screen sharing, and more – all at the touch of a button from their mobile phones – with a seamless switch to your desktop at any time.

3. Amazing Customer Service

Rydal Communications is a trusted, award-winning VoIP provider trusted by some of the largest companies in the world. We believe great service doesn’t come from automated scripts or chatbots – it comes from people. That’s why we’ve built teams of experts, backed by real customer support and financial strength.

Finding the right VoIP provider for your business

Ready to take the next step in selecting the right VoIP provider for your business? Talk to an expert today  or fil lthe form below to begin exploring the seamless integration between your business and its customers.

Leave a Comment