A PBX (Private Branch Exchange) phone system is a private telephone network used within a company or organisation to allow network users to communicate within the business and externally while sharing only a fixed number of phone lines.
It’s a financially smart investment that offers multiple great features, such as call forwarding, voicemail, virtual receptionist, conference calls, etc.
Why Does Your Business Need a PBX Phone System?
If your business is growing and expanding, PBX systems help you stay competitive, professional, and connected at all times. For traditional phone lines, for example, when customer tries to get in touch with your business during peak hours, their call might be dropped or redirected to a department that has nothing to do with the customer’s reason for calling. That automatically causes frustration for your customers and employees and can cause serious damage to your business.
If we take this exact scenario but replace it with PBX systems – when a customer calls during busy hours, a PBX system will automatically transfer the incoming call to the virtual receptionist or re-route it to the correct department.
Key Features of a PBX Phone System
A PBX system has multiple features that will benefit any business:
- Call Routing and Forwarding – gives your business a peace of mind that the calls will reach the right person or department without any unforeseen disruptions.
- Voicemail and Messaging – this feature has been recognised as one of the most appreciated benefits of PBX Phone System. Employees can reply, forward and manage the voice messages anytime, improving overall business performance.
- Virtual Receptionist – is programmed to greet and allocate phone calls to the correct department. This not only save your business time, but it makes it look modern, professional and customer centred.
- Conference Calling – most of the PBX Systems, such as Rydal’s Conference Calling System, can accommodate up to ten callers. Also, it allows callers with different devices to joint the conference call. With remote work on the rise, this gives your business competitive edge and convenience.
- Call Reporting – A tool which is greatly appreciated by leadership and management teams. For example, call reporting function allows you and your employees to extract data which will clearly show overall call number, missed calls, which employee made the most inbound and outbound calls, unreturned calls etc.
Types of PBX Phone Systems
There are multiple types of PBX systems and it’s important to recognise which one will suit your business communication needs best:
1. Traditional PBX (On-Premises PBX)
- Used on physical hardware in your business office.
- A great option for businesses with solid office systems and in-house or external IT teams.
- It does require regular maintenance and has higher upfront costs.
2. IP PBX (Internet Protocol PBX)
- This is the ‘digital’ version of PBX, as the system will use the internet connection to manage calls, offering better flexibility and is less expensive.
- Easily launched high-demand features like video conferencing and integration with your business CRM platform.
3. Cloud-Based PBX (Hosted PBX)
- Managed and monitored by a third-party provider like Rydal Group.
- There are minimal upfront costs, flexible pricing available, and zero to low maintenance for your business.
- Available from any place in the world, great for communication for remote teams and businesses with multiple offices.
Advantages of a PBX Phone System
Once you update your phone system to PBX, these are the changes you should be prepared to see in your business operations:
- Cost Savings – the communication costs will drop since your organisation will be sharing lines and implementing VoIP solutions.
- Scalability – the long and complicated process of adding or removing users as your business grows, will be changed with just one click.
- Boost in Professionalism – positive customer feedback on your newest features such as virtual receptionists, swift call queue re-routing, and much more.
- Improved Efficiency – smoother communication processes, saving time for employees, your business, and your clients.
- Remote Accessibility – Allows remote and hybrid workers to stay connected and in the loop with the business ongoings.
How Rydal Group Can Help with Your PBX System
At Rydal Group, we provide personalised PBX solutions that aim to meet your specific business needs. It does not matter if your business needs an office-based solution or a cloud-based option, our brilliant team of 15+ professionals will make sure smooth setup, ongoing support, and 24/7 monitoring.
Our engineers will install the systems, process configuration, and monitor your PBX system, which means you can focus on growing and driving your business forward.
Our Offering
We offer PBX systems that align with your business operations seamlessly. Because of this, you can be the one who decides what features you need and what is your budget.
Ready to upgrade? Contact Rydal Group today at hello@rydalgroup.co.uk or call 01733 511 116 to discuss how we can help your organisation stay connected, secure, and productive.