Microsoft Teams Phone System Solutions

Can Microsoft Teams truly serve as a substitute for a traditional phone system?

Since its initial launch, Microsoft has made significant strides in improving the Phone System app for Teams. In the early days, it was perceived as lacking essential telephony features, which resulted in limited adoption among businesses. As a result, alternative hosted phone systems became the preferred choice. However, the situation has now completely transformed.

The Microsoft Teams Phone System app has evolved into a highly coveted and robust hosted phone solution. Leveraging internet connectivity and call routing services, it empowers you to make and receive calls from contacts outside your Microsoft 365 domain. This flexibility extends to a wide range of devices, allowing you to choose the one that suits you best.

How do Microsoft Teams phones work?

At Rydal Comms, our team of telecommunications experts will handle all aspects of the process efficiently. In a short span of time, we will seamlessly integrate SIP trunks and an SBC (Sessions Border Controller) into your Microsoft 365 business domain.

This integration unlocks the full potential of Microsoft collaboration tools for your business, while also facilitating external calling through your Microsoft Teams phone system.

With our expertise, you can harness the power of these tools and ensure seamless connectivity for you and your teams to communicate with the outside world.

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What are the benefits of a Microsoft Teams phone system?

Flexibility:
Embrace the growth potential of your business by switching to a Microsoft 365 Teams Phone System, supported by Rydal Comms. Experience an easy-to-use, highly flexible, and scalable solution that empowers your team to work from anywhere.

Insight:
Take control of your communications with the Microsoft 365 Teams phone system, offering not only power but also valuable insights. Through integrated call and contact analytics, gain unprecedented visibility into the performance of your call services. Leverage this information to optimise your customer experience and revolutionise responsiveness.

Collaboration:
Unify your team’s workflow on a single platform with Microsoft Teams and its integrated phone system. Whether it’s engaging with customers over the phone, conducting video meetings with suppliers, synchronising calendars, chatting with colleagues, or sharing files, your teams can effortlessly manage a wide array of daily tasks in one centralised location.

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Microsoft Teams FAQ

Can Teams replace traditional desk phones?

By leveraging the Microsoft Teams phone system, you can transform your existing Microsoft Teams application into a VoIP phone system. This allows for a complete replacement of traditional desk phones with a cloud-based phone system. In summary, the Microsoft Teams phone system is capable of replacing your current desk phone setup.

What licenses are required Teams calling?

To enable phone calls to and from external phone numbers within Microsoft Teams, your business will need a Microsoft 365 Business Voice license. This license grants access to all the necessary features for making and receiving calls, hosting video conferences, and more.

Is a phone number necessary for Microsoft Teams?

Yes, you will need a contact number. However, you can retain control of your existing inbound business phone numbers and utilise them through Microsoft Teams. This can even result in potential cost savings. The telecoms team at Rydal Comms is more than willing to assess your current services and determine if switching your lines would provide you with unlimited access to free UK calls.

Can I make calls to landline numbers using Teams?

Certainly! With Microsoft Teams and its integrated phone system, you can call landline numbers from anywhere and using any device. The call recipient will see your landline number displayed, and you will have access to all the features typically associated with a traditional phone system.

Powered by our award-winning technology partners

It’s safe to say you are in great hands utilising our product portfolio combined with Rydal Comms Award-Winning Customer Service. Together with our partners, we provide the most innovative and reliable systems within telecoms technology.

Switching to Rydal is easy. Call us today on 01733 511 116.

From initial advice through to installation and aftercare, the team at Rydal are with you every step of the way. Contact us today and let our experts take care of everything for you.

One provider, no stress, save money.

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