Rydal Group Blog

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Rydal Wins Best Customer Service award at CNA Awards

We did it, our fantastic team scooped the Best Customer Service award within the comms sector, truly an amazing achievement. The competition on the night was made even more fearsome due to the fact that a lhigh amount of the applicants for the Best Customer Service Award made the final, meaning we had to truly stand out from the crowd in order to win on the night!

Rydal Communications Managing Director Steffan Dancy said: “This is all down to our people and a focus on maintaining our ethos of consult, connect, care. Without our people we are nothing and by looking after them they naturally go above and beyond for our customers. This is fantastic to see and for them to be rewarded for!

“Telecoms has many variables that can go wrong, 9 times out of 10 everything goes to plan but it’s about how you handle the 1/10 client that has an issue. Customers need to know they have a company they can rely on and this award represents exactly that!”

Our award success follows on from our year-on-year growth which has seen us expand the business and move into bigger premises. Our in house specialist’s has seen us please an abundant amount of clients on our way thanks to our unique offering of having a dedicated account manager for each one of our clients on hand 24/7.

Making our success even sweeter is the fact that their main solution partner, Ericsson LG, also won the award for Best SME Phone System and Best Enterprise Phone System on the same night. Ericsson LG’s products are Rydal’s flagship product and the only one they sell daily, meaning that our customers are guaranteed the winning combination of the best product on the market and the pinnacle of communications customer service.

Rydal Communication’s service offerings include business mobile services, business landline and VOIP services, business broadband solutions, IT and cloud solutions, applications and vehicle tracking.

For more information about our services, please visit https://rydalgroup.co.uk/ ,call 01733 511116 or why not pop in and visit us at our offices in Peterborough.

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