Donfabs & Consillia Ltd
Donfabs & Consillia, founded in 2009 in Shardlow, Derbyshire, specialises in railway equipment and bespoke metal fabrication. Known for innovative, high-quality solutions, the company serves global markets, delivering tailored products that meet industry standards and enhance efficiency.
The situation
DCL faced critical issues with their previous supplier, BT, which negatively impacted their business operations. The network was chaotic due to a lack of continuity and misinformation from BT and their independent local operators. Their telephone system became unsupported after their supplier went out of business, leaving DCL with fragmented billing accounts featuring inconsistent contract terms – some monthly, others quarterly. Charges were frequently increased, adding to the disarray.
Customer service was another major issue, with wait times averaging 45 minutes and frequent misdirection when trying to resolve issues. This lack of support severely disrupted their business operations. With BT holding a monopoly on their services, DCL endured years of subpar performance. However, in early 2024, after another attempt by BT to renegotiate contracts, DCL decided to seek alternatives and explore the market for better solutions.
The result
Rydal Group provided a comprehensive and tailored solution that transformed DCL’s telecommunications setup and overall efficiency. A brand-new phone system, designed to meet DCL’s unique requirements, was installed alongside an upgraded broadband and Wi-Fi network that provided robust and reliable connectivity. The solution extended seamlessly across their main facility and two satellite sites, ensuring the entire business was interconnected.
The outcome was a significant improvement in DCL’s operations. Connectivity was no longer a concern, as their broadband and Wi-Fi were strong and stable. Productivity increased as staff could focus on their roles without worrying about system failures. Costs were reduced by 25%, delivering substantial savings alongside better equipment and services – a rare achievement in today’s business environment.
DCL now enjoys peace of mind with a trusted partner in Rydal Group. Regular contact with their dedicated account manager, alongside reliable systems and proactive support, ensures the relationship remains strong. As a result, Rydal has become a key supplier, helping DCL achieve greater efficiency, connectivity, and profitability.
Join Rydal to create a safe, productive, and tech-ready school for your students and staff!
Why Choose Rydal Group?
Fast Installation
We guarantee full project implementation within 25 days, minimising disruptions to your school.
Comprehensive Service
From initial consultation to installation, training, and ongoing management, we handle every detail.
Enhanced Digital Safeguarding
Protect your students and comply with safeguarding regulations with our robust tools and systems.
